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Like the other carriers, T-Mobile charges an “activation fee” in the form of an “Assisted Support Charge” when you sign up for a new account or add lines to an existing account. There’s also an “Upgrade Support Charge” which is a fee assessed when you upgrade your phone to a new one. It appears T-Mobile is increasing those fees once again.
According to a document shared with The T-Mo Report, embedded below, T-Mobile’s support charges are increasing by $5. This raises the fee from $30 to $35.
T-Mobile has made a point recently of not raising prices like both AT&T and Verizon have done lately due to inflation. They’ve even marketed their plans with a new “Price Lock” branding to show off how they don’t raise prices. While it is true that T-Mobile has not raised prices for existing customers (other than some fees for tax-excluded plans), it seems new customers are fair game.
This isn’t the first time the support fees have gone up. About a year ago, the fee increased from $25 to $30. Only a few months before that, the fee was raised from $20 to $25.
Customers aren’t likely to be too happy about these increased fees. There is a way around it though, and that’s by placing your orders online or in the app. Lines that are added via the app or the My T-Mobile website are not charged the support fee, nor are phone upgrades done via the same method. The website and app aren’t always 100% reliable, however, and many customers prefer an actual representative to help.
The new increased fees begin on June 2nd.
