As the big three carriers continue to compete, each one is looking to maintain their existing customers as well. One way of doing this is to “lock down” customers via phone installment deals.
T-Mobile has offered 2-year installments for a while now, but last year changed things so that if you pay off your device early, you’d lose remaining credits on the device. That alone leads to customers being “forced” to stay with the carrier until the phone is paid off naturally over the full 2 years.
There’s also the rumor that the company could be switching to 36-month installments soon, which would further lock customers in that have promo credits for devices on installments.
Now the carrier is trying to entice a specific set of customers, namely ones who don’t finance their devices, to snag a pretty decent deal in exchange for locking them into that two-year commitment.
New Loyalty Promo For Specific Customers
According to verified sources, T-Mobile is now offering a new loyalty promotion giving $830 off any flagship device to select customers on any plan that aren’t currently financing devices.
The targeted deal allows an eligible customer to trade in a device as old as an iPhone 11, Galaxy S10, OnePlus 9 Pro, Pixel 6, or newer, and even broken devices are eligible. They then receive $830 off a brand new phone of any brand (over the two-year installment). That’s enough for a free iPhone 16, Google Pixel 9 or Samsung Galaxy S25, or indeed a hefty discount on others.
Who’s Eligible
Eligible customers seemingly aren’t being notified of the deal via text message, but they are apparently being shown the offer in the T-Life app when shopping for devices. In addition, representatives in store are able to check for eligibility of the offer and work with the customer to claim it.
Notably, customers on even grandfathered legacy plans can be eligible for the deal. T-Mobile is specifically targeting existing customers who aren’t already “locked in” to a two-year installment in hopes of getting them committed to two more years of service with T-Mobile.
To see if you’re eligible, first be sure you have no active EIPs/installments on your account. From there, begin the process of shopping for a new device in the T-Life app. If you’re offered $830 off for your trade-in, you’re eligible. Do note that not every account that has no EIPs will be eligible.
Accounts that qualify will also have the “2025 Loyalty Trade” segment on their accounts, but do note that only customer support and store reps can see segments on an account.
There’s no end date yet for this loyalty offer, but if you’re eligible you’ll want to act as soon as you can.
