Hey there! Looks like you're blocking ads.
We get it, they're annoying, and we won't stop you. However, consider adding us to your allowlist, or joining our Patreon to support our independent journalism. Tiers start at just $1/mo!
T-Mobile is increasing their support fee by $5.
The Assisted Support Charge (or ASC for short) is charged when a customer adds a line of service or a device upgrade via support channels. This includes in-store, online via T-Force or chat, and call-in support.
On April 7th, the fee is increasing from the current $20 to $25. Along with the $10 SIM fee, that means any time you buy a device upgrade or a new line and you don’t do it yourself on the T-Mobile website, you’ll be charged $35 in fees.
The news comes from an internal source at T-Mobile. The ASC was last increased back in August of 2019. At that time it drew criticism as a very “carrier” thing to do, given how “Un-Carrier” is T-Mobile’s motto.
If you want to avoid the fee, you can make any changes yourself on the My T-Mobile website or in the T-Mobile app. The support charge won’t apply, but you’ll still have a $10 sim fee.
