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Not everyone is a fan of the T-Life app. The company has been pushing it non-stop as an all-in-one experience to the point that it seems they want store employees going extinct.
That being said, the app at least works. Sometimes. But if you’ve been having issues in the last few days where the T-Life app opens and then immediately crashes, don’t worry. This one’s (probably) not T-Mobile’s fault.
Android 16 QPR3 Beta 1
If you’re using a Pixel phone on Android’s beta program, you’re probably used to stuff breaking every so often. Still, when things break, it’s annoying, and you might not immediately attribute an issue to the beta update.
Google just released the very first QPR3 beta, which will eventually become Android 16’s third quarterly update, and T-Mobile users will probably find this latest bug particularly annoying.
Since the release of the beta on Wednesday, numerous Pixel users have reported that the T-Life app is crashing immediately upon attempting to open it. The issue appears to be widespread among those who updated their Pixel 6, 7, 8, 9, and 10 series devices to the new build (CP11.251114.006).
User reports flooding the r/android_beta subreddit and the Google Issue Tracker describe an identical scenario: attempting to launch T-Life results in a momentary flash of the splash screen followed by an immediate force closure.
Google has not yet officially detailed the specific cause of the crash, but this issue isn’t isolated to just T-Life. Reports indicate that several banking applications, including Chase, as well as some other apps like the 3D printer app Bambu Handy, are exhibiting similar crashing behavior on the new QPR3 beta. It’s hard to pinpoint exactly what’s causing the crashes so far, but it’s clear the issue is most likely on the Android side of things, not the app’s.
For T-Mobile customers currently locked out of the app, there is no need to wipe the device or roll back to a stable version immediately. The most effective workaround is to access your T-Mobile account directly through a web browser at t-mobile.com. As for T-Mobile Tuesdays redemptions, you’ll have to use a different device temporarily to access those.
If you do choose to roll back the beta, though, it’s worth noting that it will wipe the phone as part of the downgrade process.
If you’re having issues with any other apps not launching, check the issue tracker for the update to see if it’s been reported, and if not, submit a report via the Android Beta Feedback app included with the beta.
Historically, these issues are resolved either through a server-side update from the app developer (T-Mobile) once they whitelist the new beta fingerprint (if that’s the issue), or via a subsequent point release patch from Google.
