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Update 5:45pm Eastern: The issue appears to now be resolved.

It seems the entire EIP system is having issues both for customers and internally for employees at T-Mobile.

The issue seems to have been ongoing since at least 2:30pm Eastern with some reports of problems even earlier. It is a known issue internally, as seen in the image below.

As shown it appears pretty much every EIP system is affected from customers viewing their existing financed devices to e-signing tools.

We’ll keep you updated on when this issue gets resolved.

Thanks, Anonymous!

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