Update 5:45pm Eastern: The issue appears to now be resolved.
It seems the entire EIP system is having issues both for customers and internally for employees at T-Mobile.
The issue seems to have been ongoing since at least 2:30pm Eastern with some reports of problems even earlier. It is a known issue internally, as seen in the image below.
As shown it appears pretty much every EIP system is affected from customers viewing their existing financed devices to e-signing tools.
We’ll keep you updated on when this issue gets resolved.